1. What services does Thrive Support Services provide?
We offer personalised NDIS supports including daily living assistance, personal care, community access, health and fitness programs, skill building, and social gaming sessions.

2. Do you support both youth and adults?
Yes — we provide services for both youth and adults with diverse needs, tailoring supports to your goals and lifestyle.

3. Which areas do you service?
We operate across Melbourne and Werribee, with the ability to travel to surrounding suburbs depending on your needs.

4. How do I book an appointment?
You can book online through our website, call us directly, or request a free consultation via our contact form.

5. Can I use my NDIS funding with Thrive?
Yes — we work with NDIS participants who are self-managed, plan-managed, or NDIA-managed.

6. Do you offer community outings and social activities?
Absolutely. We can arrange outings, attend events with you, or support you to access community programs and groups.

7. How are your supports personalised?
We start with a conversation about your goals, needs, and preferences, then create a support plan that fits your lifestyle and builds your independence.

8. What makes Thrive Support Services different?
We focus on genuine relationships, flexible supports, and practical skill development, ensuring every client feels respected and heard.

9. What qualifications and training do your support staff have?
All our staff members are fully trained, qualified, and undergo ongoing professional development to ensure high-quality, compassionate care.

10. Can Thrive Support Services help with transition planning?
Yes, we assist with planning and support during life transitions, such as moving from youth to adult services or adjusting to new environments.

11. Are there options for overnight or respite care?
We provide flexible support options, including overnight assistance and respite care tailored to your specific needs.

12. How do you ensure the safety and privacy of clients?
Client safety and privacy are paramount; we adhere to strict confidentiality policies and follow comprehensive safety protocols.

13. Can Thrive assist with employment or volunteer opportunities?
Yes, we support skill development and connect clients with meaningful employment or volunteer roles to enhance independence and community engagement.

14. Do you provide support for managing medications and health appointments?
Our team can assist with medication reminders and accompany clients to medical or allied health appointments when required.

15. What is the process if my needs change over time?
We regularly review and adjust your support plan in collaboration with you to ensure it continues to align with your evolving goals and circumstances.

16. Are your services available on weekends and public holidays?
Yes, we offer flexible scheduling, including weekend and public holiday support, to meet your lifestyle requirements.